Shipping and Returns

 

This website incorporates UPS, FedEx and / or USPS quick estimates for shipping calculators. This means shipping costs are automatically calculated with approximate shipping charges based on your "ship to" address for smaller items, small packages and other types of ground shipments.

IMPORTANT MESSAGE! A SIGNATURE IS REQUIRED for all orders processed for any of our window and door product parts, sites, product lines etc. unless otherwise stated by the purchaser or customer. If you do not wish to sign for the package(s), please add details to the special instructions section of the checkout form and so specify; If no signature is required, FedEx / UPS / USPS will drop the package off at your front door. We will not be responsible for any packages that are lost or stolen after the package is marked or declared as normally delivered.

 

REPLACEMENT RETURNS POLICY

SPECIAL ORDER ITEMS - which include most items shown and offered on our sites are not returnable as they may be ordered through national distribution networks and suppliers; If you are not sure of the item needed or wanted - you are hereby asked and directed to eamil and verify all product parts as ordered. Or , if you prefer, send us a sample and we will research at no cost to you if you are in doubt. For Non Special Order Items, the Original item or items MUST be returned first, in order to exchange any DOA, Defective or Damaged Parts. We will not replace merchandise (without charge) unless the item is returned at the time of exchange. If merchandise is defective, the customer will be refunded the full replacement part price after parts are returned and inspected and tested. We have 48 hours from the time of delivery to file a damage claim with UPS or FedEx, so please inspect all packages at the time of delivery and always confirm the item box count before signing the driver's paperwork to be certain you are not signing for boxes you did not receive; If boxes are "damaged" please note any damages or shortages on the drivers paperwork and - simply refuse any package with significant exterior damage.

Defective and / or Faulty, DOA (dead-on-arrival) or incorrect merchandise shipments will be picked up at our cost for replacement or refund. Please call for a return Authorization Number. All warranted merchandise must be returned within warranty time limit provided by the manufacturer. Warranty periods vary by manufacturers. Returns must be processed to proper authorized return facility or destination. Please call for a Return Authorization Number.

If for any reason you are not satisfied with a product you purchased you may return the product for a refund within 10 days of purchase, provided it is not a special order item. There is a 25% restocking fee on all non special order products returned; No returns for Special order Items or Parts. Merchandise needs to be in new condition and in the original unopened or unused packaging. If merchandise is in used or worn condition, we will ship the item back to you at your cost; Shipping charges are  non-refundable.

Please call 719-531-0961 or email Info@truthwindowhardware.com to obtain a return authorization number prior to shipping any product back to us.